90 Day Guarantee


If your order has not been processed, you can cancel the order within 2 hours after completing payment via email to our customer service at service@lumivivi.com, with your order number, contact info, and reasons to cancel.

We will process your payment cancellation and refund within 10 business days.

If your order has been processed, we provide return and refund service under the following conditions:

Return Conditions
It is necessary to trial your product for at least 70 Days from date of delivery, but for no more than 90 days. Please note Lumivivi is only able to issue the item(s) unopened, undamaged, unused, and unexpired. Incomplete, indecipherable or illegible claims will be deemed invalid.(Only for IPL Hair Removal Handset)

Lumivivi will be happy to process return item(s) within 14 days starting from the day you have received your order. Please note Lumivivi is only able to issue the item(s) unopened, undamaged, unused, and unexpired.(Other Products)

Transportation Fee
The original shipping fee and insurance are non-refundable. International returns must be sent as a tracked package and the transportation cost must be paid by the customer.

How to return
To initiate a return, please contact our customer service team via email: service@lumivivi.com or via our contact us page. Our team will reply to you in 12 hours.

When returning your items please provide the proof of purchase (your order number, full name, and email address used when purchase made) within the return. If you are unable to find your order number please reach out to us, Lumivivi will be happy to help. *Please double-check your returns before shipping them out. Lumivivi is not responsible for the return of non-Lumivivi products.

When will I receive my money?
Please note that Lumivivi is only able to issue a refund back onto the original payment method used. Once the returned merchandise is received, your money will be refunded back to you. Returns are processed within 10 business days after your item(s) are delivered to us.

Customer service

For assistance, please email us at service@lumivivi.com

Happy to chat! Feel free to contact us using our form or chat service.