Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to sevice@lumivivi.com

How do I know what size I am?

We have different size charts in inches, depending on the products you are purchasing. Make sure you go to the “SIZE GUIDE” in each product page and measure your bust, waist and hips in inches with measuring tape for a better selection.

Do I wear the same size in each style?

Due to the difference in the product material, the choice of clothing size will be a slight different. For the products in firm and extra-firm compression level, we suggest you to choose the larger size.

What if my measurements fall into multiple sizes?

If you’re in-between sizes, we suggest using the biggest size you fit in. But no worries, you can exchange your order for the right size if it doesn’t measure up.

How do I choose the right level of compression for my shapewear?

1. Super Comfy Compression (Light Control or Smoothing) - Light control,everyday shapewear pieces will smooth trouble spots so you can rock your look comfortably all day long.
2. Medium Compression (Flexible Control or Shaping) - Flexible control shapewear is made with supple, stretchy fabrics that comfortably moves with your body while adding subtle contours to your shape.
3. High Compression (Firm Control or Sculpting) - Often used to provide more contouring to your shape. Most of the firm and extra-firm control pieces are made with latex fabric that gives you firm compression.

CAN I AMEND MY ORDER?

Our staffs work speedily to get all orders processed and shipped out,therefore we are unable to change anything once order have been processed, such as shipping details, quantity of item, color and diopter counts.

Please make sure all the information is correct when you checkout.

When can I get the parcel?

It will take 10~20 days for shipment on normal situation. Actually we are unable to control the shipping speed, it depends on destination country handling time.

For more information, please check our Shipping & Delivery

Where is my order and How can I track?

All of placed orders will be processed and dispatched within 48 hours.Some items with high prescription and shortage may expereince possibly delayed dispatch for 2-3 days because of customization and stocking. Please understand.

Faulty goods

If the goods have any faulty and issue with your order when you get the parcel,contact us within 24 hours!

Please enclose the picture and tell us the details of issue,we will check and solve it for you as soon as possible.

Please email us at sevice@lumivivi.com